Tel. (01467) 633444

Complaints process

We hope that you’re pleased with the treatment/service you received at Inverurie Chartered Physiotherapy Clinic. However, if there is anything you are unhappy with please get in touch with us so that we can try to rectify matters.

Complaint handling and dispute resolution process

→ Contact us straight away

If you’re in the Clinic speak to the clinician or Practice Manager. If not in the Clinic please call or email us as soon as possible.

If you’re still not happy with our response contact us using one of these options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible the advisor will agree a course of action with you. Should this fail to resolve your complaint satisfactorily please let us know and one of the Directors will contact you to try and resolve matters.