Privacy policy statement

 

We take privacy issues seriously and we are committed to protecting your personal information. Please read the following carefully.

Different types of users

The type of information we collect and hold about you will depend on whether or not you are using our online booking or simply browsing our resources or contacting us for other purposes.

If for any reason you give us personal information on behalf of or about someone else, you should ensure that you have the right to provide us with that information, and direct that person to this Policy to inform them how we will process their data.

What information do we collect?

If you:

you will be asked to submit personal information. This may include your name, surname, date of birth, post code and email address. For other services, we may require further personal details. We may even collect your opinions when you complete surveys or respond to questions from us. We gather this information to allow us to process your online booking registrations, answer your enquiries or provide any services you have requested.

Finally, we may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Sensitive personal information

Sensitive personal information is information which relates to issues including your health. We may obtain sensitive personal information about you if you volunteer it during any of your contact with us.

We will not share details with third parties without your consent.

We have additional obligations to treat sensitive personal information with appropriate care, taking into account the nature of that information. The best way to restrict the processing of your sensitive personal data is not to give it to us unless it is necessary for the services you are obtaining from us.

However, if you do volunteer such information, you consent to us processing your sensitive personal information for the purposes for which you have provided the information, or as either explicitly or impliedly communicated to you at the time you provided the information. In particular, you consent to us using our service providers in the normal course of business to process that sensitive personal data under an appropriate contract with us.

If you do not consent to this use of your sensitive personal information, you must let us know when you provide us with this information or contact us atdataprotection@physio-therapy.co.uk

How is personal information used?

We will use your personal information for the purposes you provided us with it for and any associated purposes described at the point that information was collected. In addition, we may also use your information for the following purposes:

Who may access personal information?

We may need to disclose information to law enforcement agencies in connection with any investigation.

We may also disclose your personal information to third parties:

In certain circumstances, we may transfer your personal data to countries outside the European Economic Area. This may include circumstances where we use service providers who are based outside the EEA or who use “cloud” infrastructure which means that their servers are based all over the world. We understand our obligation to protect your personal data and consider carefully the appropriateness of these services with reference to the assurances provided by those service providers, and the legal commitments we are able to impose on them.

Marketing

We will not use your personal information for marketing.

Managing your personal information

You are entitled, to obtain access to personal information that we process about you. If you wish to do so, you should:

If you would like to correct any inaccuracies in your data, this can be done. To do this, you should:

Security

Despite our best efforts, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us from our online services, and you do so at your own risk. Once we receive your transmission, we make our best efforts to ensure its security on our systems.

If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

Our website may, from time to time, contain links to and from the websites of our partner networks, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to dataprotection@physio-therapy.co.uk or you can write to us at the Inverurie Chartered Physiotherapy Clinic, Midmill Business Park, Tumulus Way, Kintore, AB51 0TG or call us on 01467 633444.